Bilingual Member Account Advisor - 16th Street
About The Position
The Bilingual Member Account Advisor serves as a welcoming representative of First Alliance Credit Union, helping members open accounts, access loans and other services, and work toward their financial goals. The advisor provides clear, honest financial guidance and ensures members feel seen, supported, and valued. The role involves handling member questions and transactions accurately and professionally while collaborating with teammates to provide an exceptional member experience. Training is provided; prior financial experience is not required. The position is listed for the 16th Street Branch, although the description also refers to the 37th Street branch.
Requirements
- Proficiency in Spanish and English is required.
- Strong communication and relationship-building skills.
- Comfort with technology and ability to adapt in a fast-paced environment.
Responsibilities
- Welcome members and help them open accounts or access services that meet their needs.
- Provide clear, honest guidance to help members make informed financial decisions.
- Identify opportunities to support members with loans and other credit union products.
- Handle member questions and transactions with care, accuracy, and professionalism.
- Collaborate with teammates to provide a seamless member experience.
Benefits
- 401(k) with employer match
- Medical, dental, and vision coverage
- Health Savings Account
- Paid Time Off
- Employee discounts
- Life insurance
- Employee Assistance Program (EAP)
- Additional pay for certified Spanish or Somali proficiency
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
