Member Advisor (Bilingual Required)

Greater Iowa Credit Union•Indianola, IA

4d•Onsite

About The Position

The Bilingual Member Advisor provides an exceptional experience to Greater Iowa Credit Union (GICU) members by assisting with financial needs, promoting relevant credit union products and services, and identifying opportunities to help members achieve their financial goals. The role serves as a trusted financial resource, helping members make informed decisions and supporting their financial well-being. It evaluates applicants and explains deposit and lending products and services, and assists with teller transactions as needed. The Member Advisor follows applicable processes and procedures, including state and federal regulations, and uses ethical consultative sales practices to support member, branch, and credit union goals. The position is based at 301 E Scenic Valley Ave, Indianola, IA 50125. Hours are Monday through Friday, 8:30 a.m. to 6 p.m., with a Saturday rotation from 9 a.m. to noon.

Requirements

Bilingual in English and Spanish.
One to three years of similar or related experience.
High school education or GED.
Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and maintain registration as a registered Mortgage Loan Originator (MLO).
Strong written, verbal, and oral communication skills.
High level of service orientation.
Working knowledge of lending and depository regulations.
Ability to present information with diplomacy and tact.
Interpersonal, networking, and relationship-building skills.
Ability to analyze a credit report and make recommendations.
Working knowledge of Microsoft Office software applications.
Ability to operate standard office equipment.
Ability to lift, move, or transfer items, materials, or products weighing up to 25 pounds.

Responsibilities

Grow member relationships by creating positive experiences that maintain and deepen financial relationships.
Discuss members' financial goals and offer relevant solutions.
Maintain product knowledge, answer member questions, conduct financial transactions, and resolve member challenges.
Help members understand and use digital banking tools, including GICU apps, online banking, remote deposit tools, and chat or secure messaging.
Explain loan options and advise members on products that meet their needs.
Gather the data and documentation needed to complete loan applications.
Evaluate loan applications and determine applicants' creditworthiness.
Follow regulatory requirements and GICU lending procedures.
Identify opportunities to offer products or services that support members' current or future financial goals.
Greet and welcome members professionally.
Provide prompt, efficient, and accurate service in person, by phone, email, or written correspondence.
Complete member follow-up in accordance with service standards.
Work collaboratively with team members and colleagues.
Perform other duties as assigned.
Maintain registration with the Nationwide Mortgage Licensing System & Registry (NMLS) as a registered Mortgage Loan Originator (MLO).