Member Advisor (Bilingual Required)

Greater Iowa Credit Union•Indianola, IA

4d•$46,779 - $70,158•Onsite

About The Position

The Bilingual Member Advisor provides an exceptional experience to Greater Iowa Credit Union members by assisting with financial needs, promoting credit union products and services, and identifying ways to help members meet their financial goals. The role serves as a trusted financial resource, helping members make informed decisions and achieve financial well-being. It evaluates applicants and provides information about deposit and lending products and services suited to members' needs, while also assisting with teller transactions as needed. The Member Advisor follows processes and procedures in accordance with state and federal regulations and uses ethical, consultative sales practices to support personal, branch, and credit union goals. The position is based at 301 E Scenic Valley Ave, Indianola, IA 50125. Hours are Monday through Friday, 8:30 a.m. to 6:00 p.m., with a rotating Saturday schedule from 9:00 a.m. to noon. The employee must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and maintain registration as a Mortgage Loan Originator (MLO).

Requirements

Bilingual in English and Spanish.
One to three years of similar or related experience.
High school education or GED.
Must be eligible to register with the Nationwide Mortgage Licensing System & Registry and maintain registration as a registered Mortgage Loan Originator.
Strong written, verbal, and oral communication skills.
High level of service orientation.
Working knowledge of lending and depository regulations.
Ability to present information with diplomacy and tact.
Interpersonal, networking, and relationship-building skills.
Ability to analyze a credit report and make recommendations.
Working knowledge of Microsoft Office software applications.
Ability to operate standard office equipment.
Ability to lift, move, or transfer items, materials, or products weighing up to 25 pounds.

Responsibilities

Build and deepen member relationships by creating positive experiences, discussing financial goals, and offering relevant solutions.
Maintain product knowledge, answer members' questions, conduct financial transactions, and resolve member challenges.
Help members understand and use digital banking tools, including GICU apps, online banking, remote deposit tools, and chat or secure messaging.
Explain loan options and advise members on products that meet their needs.
Gather information and documentation for loan applications, evaluate applications, and determine applicant creditworthiness.
Follow GICU loan procedures and regulatory requirements.
Identify opportunities to offer additional products or services that support members' current or future financial goals.
Greet and welcome members professionally and provide prompt, efficient, and accurate service in person, by phone, email, or written correspondence.
Complete member follow-up in accordance with member service standards.
Work collaboratively with team members and colleagues.
Assist with teller transactions as needed.
Perform other duties as assigned.

Benefits

Paid time off
Paid holidays
Group medical, dental, and vision plans
Flexible spending accounts
Lifestyle spending account
Life insurance and accidental death and dismemberment coverage, with employer-paid basic coverage
Supplemental or voluntary life insurance
Critical illness coverage
Short-term and long-term disability coverage
Education assistance reimbursement
Student loan interest reimbursement
401(k) with a 6% company match
Volunteer time off
Logo wear
Service awards
Professional development opportunities
Employee assistance program
Fees waived on one checking and savings account
Complimentary checks and a 3x5 safe deposit box
Employee loan and credit card rewards