Bilingual Medical Scheduler | Bedford, NH | $24–$25/hr | Full-Time | In-Office

Morgan Stephens•Bedford, NH

2d•Onsite

About The Position

We are seeking a highly organized and customer-focused Bilingual Medical Scheduler to join our growing healthcare team in Bedford, New Hampshire. This role is ideal for someone with experience coordinating patient appointments, medical procedures, referrals, and insurance-related scheduling activities in a busy healthcare environment. The Medical Scheduler serves as a key point of contact for patients, provider offices, and internal staff, helping ensure a seamless scheduling experience while maintaining exceptional customer service. The ideal candidate is detail-oriented, comfortable working with technology, and able to manage a high volume of scheduling activity while maintaining accuracy and professionalism.

Requirements

High school diploma or equivalent required
Minimum of 2 years of medical scheduling, patient access, medical receptionist, healthcare customer service, or related experience required
Familiarity with electronic medical records (EMR/EHR) and scheduling platforms required
Strong computer skills including Microsoft Office and web-based scheduling systems
Excellent communication and customer service skills
Strong organizational skills with the ability to multitask in a fast-paced environment
Ability to maintain confidentiality and professionalism at all times
Bilingual Spanish required

Nice To Haves

Associate degree preferred
Experience scheduling patient appointments, medical procedures, diagnostic testing, or specialty visits preferred
Experience obtaining insurance authorizations, referrals, or Medicaid approvals preferred

Responsibilities

Schedule patient appointments, consultations, procedures, and follow-up visits
Coordinate appointment availability across multiple providers and schedules
Communicate appointment details, preparation instructions, and schedule updates to patients
Verify patient information and maintain accurate scheduling records
Assist with obtaining referrals, prior authorizations, and insurance approvals as needed
Coordinate with provider offices, healthcare facilities, and internal departments regarding scheduling needs
Manage appointment changes, cancellations, and rescheduling requests
Answer incoming calls and respond to scheduling inquiries professionally and efficiently
Maintain accurate documentation within scheduling and EMR systems
Monitor provider schedules and identify opportunities to improve scheduling efficiency
Assist patients with questions regarding appointments, referrals, and scheduling processes
Support office operations including documentation, scanning, faxing, and general administrative tasks
Help ensure a positive patient experience through excellent communication and follow-through