Bilingual Loan Officer I (Fayetteville)

Latino Credit Union•Fayetteville, NC

20d

About The Position

The Loan Officer I examines, evaluates, and authorizes or recommends approval of member applications for consumer loans and credit card accounts in accordance with LCCU policies, procedures, and best practices. The role works with members to understand their needs and affordability, and offers solutions aligned with LCCU’s mission and core values. The position provides member service throughout the lending process, analyzes applicants’ financial status and credit, prepares and maintains loan documentation, and supports collections and lending administration. It also supports mortgage lending, certain member service representative functions, daily reporting, community events, and required Bank Secrecy Act compliance procedures. The position may move between branches within the region as required.

Requirements

High school diploma and two years of related experience and/or training, or an equivalent combination of education and experience.
Professional working proficiency in English and Spanish, as required by the position.
Strong interpersonal skills and the ability to develop member confidence, respect, and trust.
Proficiency with Microsoft Office and other software platforms.
Ability to work as a team player and manage multiple tasks in a fast-paced environment.
Ability to analyze and comprehend member financial information and provide advice and options.
Excellent communication skills with internal teams and external vendors.
Strong time-management and organizational skills, with keen attention to detail.
Proven ability to solve problems creatively and proactively.
Ability to learn quickly and work efficiently.

Responsibilities

Interview members to understand their needs, explore loan options, identify suitable solutions, explain the loan process, request application information, and maintain contact throughout the process.
Provide professional member service and promote appropriate LCCU products and services; answer loan product questions and provide basic mortgage loan information.
Develop and maintain referral relationships and identify prospects and potential loan markets.
Advise members with budgeting problems or financial difficulties as needed.
Review and analyze member applications, financial status, credit, and property valuation to recommend approval or denial consistent with lending policies and regulations.
Evaluate and authorize or recommend approval of consumer loan and credit card applications; approve loans within specified limits or refer them to the loan committee.
Present loan recommendations to the lending department and defend those recommendations; grant advances on pre-approved credit ceilings.
Maintain knowledge of lending policies, regulations, credit scoring, credit reports, Fair Credit Reporting, collections, and charge-offs.
Train in the mortgage process and support the mortgage loan function.
Obtain supporting documentation, originate loan documents, and ensure loan agreements and loan data are complete, accurate, and properly entered or filed.
Process and maintain loan-file correspondence, including insurance and title information; maintain databases and scan documentation.
Participate in past-due loan collections, maintain accurate collection reports, and support others involved in collections and recovery.
Balance loan data daily and produce reports for daily and monthly reporting.
Provide support for member service representative functions, including new memberships, accounts, account changes, and wire transfers.
Answer phones, file documents, and perform other clerical duties as needed.
Move to or change branches within the region as required and participate in community events.
Complete assigned training and other duties as assigned.
Complete required Currency Transaction Report procedures and reporting for cash transactions over $10,000; recognize and report suspicious practices, structured transactions, and Suspicious Activity Reports as required.
Complete required annual compliance training courses, including BSA and Identity Theft training.