Bilingual Spanish Loan Officer

Corning Federal Credit Union•Wilmington, NC

About The Position

Corning Credit Union is seeking a Spanish/English-speaking Loan Officer for its Corning, NY, or greater Wilmington, NC market. The Loan Officer gathers applicant information to determine suitable ways to meet lending needs, educates applicants about complementary products and services, and works with the Underwriting and Analysis Department to make lending decisions within their approval authority. The role involves helping members submit loan requests by phone, in person, or online, evaluating applications, communicating decisions, and balancing member service with the credit union’s lending risk. Prior lending experience is preferred. A high school diploma or GED is required; a bachelor’s degree in Business, Finance, or a related field is preferred, though commensurate work experience may be considered. The position requires Spanish and English speaking ability, strong communication and customer-service skills, analytical judgment, attention to detail, and the ability to work in a fast-paced environment. Corning Credit Union describes its workplace as emphasizing teamwork, open communication, and valuing individuals, and offers a competitive base salary, an annual bonus plan, and an exceptional benefits package.

Requirements

Spanish and English speaking ability.
High school diploma or GED.
Strong customer-service and interpersonal skills, including the ability to connect with members over the phone.
Flexibility and the ability to grasp and communicate large amounts of information in a fast-paced environment.
Strong verbal and written communication skills.
Exceptional attention to detail.
Strong analytical and problem-solving skills.
Confidence recommending products and services and the ability to meet appropriate sales and service goals.
Ability to read and comprehend moderate to advanced instructions and correspondence.
Ability to write moderate to advanced correspondence while following professional etiquette standards.
Ability to present information effectively in one-on-one and small-group situations.
Ability to communicate loan decisions effectively and navigate sensitive situations.
Ability to perform repetitive motion for a lengthy period of time.
Ability to work in a moderately noisy, fast-paced environment.
Regular use of a computer.
Close vision and the ability to adjust focus from close range to long range.

Nice To Haves

Prior lending experience is preferred.
A bachelor’s degree in Business, Finance, or a related field is preferred; commensurate work experience may also be considered.

Responsibilities

Assist members with completing loan requests by telephone, in person, or online.
Gather member debt, income, and supporting information for loan requests.
Complete pending applications as thoroughly as possible to provide a seamless experience when other teammates must finalize requests.
Make sound loan recommendations through effective interviewing and analysis.
Educate members about appropriate credit union products and services and meet or exceed sales goals.
Maintain basic knowledge of competitors’ products and services and use it to help members compare options.
Protect the financial integrity of the credit union and its loan portfolio by balancing member service and exceptions with risk to the credit union.
Offer alternatives to members who do not qualify for requested loans and explain ways to improve their credit standing and future borrowing ability.
Communicate lending decisions openly and navigate sensitive situations.
Document loan decisions clearly, including supporting information in the application.
Assume responsibility for other projects or duties as required or assigned.