Bilingual Legal Intake & Marketing Coordinator

BruntWork

7d • Remote

About The Position

The Bilingual Legal Intake & Marketing Coordinator will serve as the first point of contact for clients and help keep the law firm’s front office operating smoothly. The role handles incoming calls, attorney calendars, client intake follow-up, engagement agreements, email, and day-to-day front-office communication. As the firm grows, the coordinator will also support social media and help strengthen the firm’s online presence. The firm serves individuals and families in Florida and New York, including in guardianship matters, and emphasizes responsive, compassionate client communication and close teamwork among attorneys and support staff.

This is a full-time remote role, scheduled Monday to Friday on U.S. Eastern Time, for 40 hours per week. The stated schedule is 8:30 a.m. to 5:00 p.m. or 9:30 a.m. to 5:00 p.m. The position is described as an independent contractor role. The coordinator will work closely with attorneys and an existing receptionist, freeing the receptionist to focus on data entry and legal assistant tasks. The role offers an opportunity to grow into additional social media support as the firm’s needs expand.

Requirements

• Fluency in both English and Spanish, with clear and professional spoken English.
• Strong customer service experience and a client-first approach.
• Ability to multitask and remain calm under pressure while handling several calls.
• Experience assisting with social media; the posting lists this as a must-have.
• Strong written and verbal communication skills.
• High attention to detail and ability to work independently.

Nice To Haves

• Law firm or professional services front-office experience is preferred.
• Comfort and proficiency with VoIP phone systems is strongly desired.
• Experience managing or supporting a business’s social media and online presence is a plus.

Responsibilities

• Answer and manage incoming client calls professionally, including handling multiple calls at once.
• Schedule appointments and maintain the calendar to keep attorneys’ days running smoothly.
• Follow up with clients to ensure intake forms are completed on time.
• Ensure engagement agreements are sent and signed to keep new matters moving.
• Respond to emails and support day-to-day front-office communication.
• Support social media efforts to strengthen the firm’s online presence.
• Handle ad hoc tasks as needed.

Benefits

• Permanent work from home.
• Health insurance coverage for eligible locations.
• Opportunity to grow into social media support as the firm’s needs expand.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed