Bilingual Leasing and Occupancy Specialist II (Mystic Place)

WinnCompanies•Medford, MA

2d•Onsite

About The Position

WinnCompanies is seeking a Bilingual Leasing and Occupancy Specialist II for Mystic Place, a 465-unit market-rate and affordable residential community in Medford, MA. This role involves performing all daily leasing and marketing activities, including apartment rentals, move-ins, re-certifications, and lease renewals. The specialist will also be responsible for providing excellent service to customers, residents, and clients, while ensuring budgeted occupancy is maintained at the highest possible rents. The position offers a pay range of $25.00 to $27.00 per hour, depending on experience, with typical working hours from Monday through Thursday, 9:00 AM to 5:00 PM, and Saturdays from 10:00 AM to 5:00 PM.

Requirements

High school diploma or GED equivalent
3-5 years of relevant work experience
SHCM certification
Bilingual in English and Spanish/Portuguese/Haitian Creole
Experience with computer systems, particularly Microsoft Office
Excellent customer service skills
Exceptional interpersonal and communication skills
Strong attention to detail
Ability to work under pressure
Ability to work with a diverse group of people and personalities

Nice To Haves

Associate’s degree
CALP certification
Experience with Yardi or RealPage property management software
Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry

Responsibilities

Interact with prospective and current residents to achieve maximum occupancy
Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads
Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard
Deliver customer service that exceeds expectations for new and current residents
Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable
Review, prioritize, and distribute resident service requests as required
May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines
May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives
Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types
Remain current with local events and hiring trends that may have an impact on the property
Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics
Gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval during the application or recertification process
Remain up to date with any/all federal, state, and/or other regulatory requirements and programs