Bilingual Leasing and Occupancy Specialist II (Mystic Place)

WinnCompanies•Medford, MA

15h•Onsite

About The Position

WinnCompanies is looking for a Bilingual Leasing and Occupancy Specialist II, fluent in Spanish and/or Portuguese, to join their team at Mystic Place, a 465-unit market-rate and affordable residential community located in Medford, MA. In this role, the specialist will handle all day-to-day leasing and marketing activities, including apartment rentals, move-ins, re-certifications, and lease renewals. The position also involves providing exceptional service to customers, residents, and clients, while ensuring budgeted occupancy is maintained at the highest attainable rents. WinnCompanies is a nationally recognized leader in apartment community management and development, committed to helping people in the communities they serve and making a positive difference in their lives. They are a mission-driven business focused on building and operating top-quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families.

Requirements

High school diploma or GED equivalent.
3-5 years of relevant work experience.
SHCM certification.
Bilingual in English and Spanish/Portuguese.
Experience with computer systems, particularly Microsoft Office.
Excellent customer service skills.
Exceptional interpersonal and communication skills.
Strong attention to detail.
Ability to work under pressure.
Ability to work with a diverse group of people and personalities.

Nice To Haves

Associate’s degree.
CALP certification.
Experience with Yardi or RealPage property management software.
Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.

Responsibilities

Interact with prospective and current residents to achieve maximum occupancy.
Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
Review, prioritize, and distribute resident service requests as required.
May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
Remain current with local events and hiring trends that may have an impact on the property.
Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
Gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval during the application or recertification process.
Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

Benefits

Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
401(k) plan options with a company match
Various Comprehensive Medical, Dental, & Vision plan options
Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
Tuition Reimbursement program and continuous training and development opportunities
Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
Employee Corporate Discount Programs
Flexible and/or Hybrid schedules are available for certain roles
Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families