Bilingual Occupancy Specialist/Leasing Specialist

Beacon Communities•Springfield, MA

1d•Onsite

About The Position

The Occupancy Specialist / Leasing Specialist interacts directly with prospective and current residents to achieve maximum occupancy. Acts as the Company’s representative by conveying the benefits of the community. Responsible for the leasing process from introduction to the actual occupancy of the resident. Sells features and benefits of apartment living to prospective and current residents. Achieves and maintains occupancy goals. Responsible for all phases of the leasing process.

Requirements

Associates degree or equivalent work experience required.
Certified Occupancy Specialist Designation required.
Strong math skills and attention to detail required.
Knowledge of subsidy regulations.
Proficient in Microsoft Office and Excel.
Highly motivated and able to work independently.
Ability to handle resident or building emergency situations if needed.
Excellent organizational, proofreading and interpersonal skills required.
Bilingual (Spanish) Required

Nice To Haves

Two years sales/leasing experience desirable.
Depending on property needs, COS experience with Project Based Section 8, Section 236, Rent Supplement and 13A experience may be needed.

Responsibilities

Processes income certifications/recertifications for multiple affordable housing programs and updates Yardi database.
Processes monthly Section 8 Housing Assistance Payment Billing.
Processes and transmits TRACS (Tenant Rental Assistance Certification System).
Greets applicants and provides instruction and guidance to prospective residents during application process.
Coordinates leasing to include intakes, interviews, processing and preparation of applications, and their distribution.
Coordinates and maintains waiting list.
Prepares and maintains office and rental expense budgets.
Assists with rent collection efforts by mailing notices to delinquent residents.
Prepares lease packages and supplemental documents for new move‐ins.
Conducts new resident orientation.
Special projects as assigned by property manager.
Fosters a positive, active and collaborative relationship with residents, communities and associated agencies.
Enforces and adheres to company policies, rules and regulations.
Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service.
Preserves and respects resident and applicant confidentiality.
Builds relationships with prospective and current residents and coordinates all phases of the leasing process: intakes, interviews, processing, preparation, and distribution of applications.
Provides polished and professional sales tours of the model apartment, vacant apartments and community amenities.
Achieves tiered rent levels and occupancy goals.
Coordinates and prepares annual lease renewals and income re‐certifications.
Updates daily turnover log, maintains waiting list, prepares weekly leasing reports and market study.
Provides backup support to Occupancy Specialist.