Bilingual Key Account Store Operations Specialist (English/French)

Too Good To Go • Chicago, IL

2d • Hybrid

About The Position

The Key Account Store Operations Specialist will work closely with Key Partnership Managers on key accounts and provide store level support. You will track KPIs in dashboards, build positive relationships with store level employees, and follow up on opportunities and issues, ensuring that your key account stores perform at their best. This role is hybrid and requires in person attendance.

Requirements

• Experience in relationship management with clients and key stakeholders
• An analytical mindset and experience in working with performance metrics
• Great communication skills over the phone, with the ability to be both expressive and convincing
• A solution oriented way of working that is both innovative and data-informed
• A collaborative mindset that can work in a structured manner and thrive in ambiguous environments
• Great organizational skills - an eye for detail and great administrative follow-ups
• Someone who is energized by the perpetually changing environment that characterizes a scale-up
• A self-starter who is efficient and able to maintain your own workload, but also gets energy from working together in a team and actively contributing to team meetings and targets
• Bilingual language skills in French

Responsibilities

• Analysis of store performance to guide daily actions and priorities
• Offering ongoing support to stores to ensure a positive customer experience
• Continuously engaging with stores to ensure ongoing optimization and impact
• Developing store level engagement plans to grow and retain partnership
• Working collaboratively with the Key Accounts team to achieve targets and goals

Benefits

• Hybrid working
• Extra parental leave and days off beyond local legislation
• Option to take an extra week of unpaid leave
• Comprehensive benefits packages some including up to 100% coverage
• Additional days off for significant life events
• Regular social events
• Coffee, snacks and fully-equipped kitchens
• Paid volunteer time through our Shareback volunteering programme

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed