Bilingual Key Account Store Operations Specialist (English/French)

Too Good To Go • Chicago, IL

3d • Hybrid

About The Position

Too Good To Go operates the world's largest marketplace for surplus food, connecting food businesses with consumers. They also create educational tools, offer an end-to-end surplus food management solution, and advocate for legislation to reduce food waste. The company is growing rapidly, with a large community of users and partners across multiple countries, and has already saved millions of meals from going to waste. Too Good To Go is a certified B Corp social impact company recognized for its innovation and impact. This role is hybrid and requires in-person attendance in Chicago. The Key Account Store Operations Specialist will support key accounts by working closely with Key Partnership Managers, providing store-level support, tracking KPIs, building relationships with store employees, and resolving issues to ensure optimal store performance. Daily operations include analyzing store performance, offering customer support, engaging with stores for optimization, developing engagement plans, and collaborating with the Key Accounts team.

Requirements

• Experience in relationship management with clients and key stakeholders
• An analytical mindset and experience in working with performance metrics
• Great communication skills over the phone, with the ability to be both expressive and convincing
• A solution oriented way of working that is both innovative and data-informed
• A collaborative mindset that can work in a structured manner and thrive in ambiguous environments
• Great organizational skills - an eye for detail and great administrative follow-ups
• Someone who is energized by the perpetually changing environment that characterizes a scale-up
• A self-starter who is efficient and able to maintain your own workload, but also gets energy from working together in a team and actively contributing to team meetings and targets
• Bilingual language skills in French

Responsibilities

• Analysis of store performance to guide daily actions and priorities
• Offering ongoing support to stores to ensure a positive customer experience
• Continuously engaging with stores to ensure ongoing optimization and impact
• Developing store level engagement plans to grow and retain partnership
• Working collaboratively with the Key Accounts team to achieve targets and goals

Benefits

• Hybrid working from offices and home
• Extra parental leave and days off beyond local legislation
• Option to take an extra week of unpaid leave
• Comprehensive benefits packages some including up to 100% coverage
• Additional days off for significant life events
• Regular social events
• Coffee, snacks and fully-equipped kitchens
• Paid volunteer time through our Shareback volunteering programme
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed