Bilingual Korean-Speaking Intake Specialist - Remote Available
About The Position
Our rapidly growing law practice is seeking a full-time or part-time Intake Specialist to join our team! You will handle inbound leads, qualify and schedule consultations, conduct follow-ups, and support the client retention process — all while maintaining accurate records and following established internal procedures. You will work closely with the Intake Lead and attorneys in a fast-paced, detail-oriented environment. We'll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today!
Requirements
- Fluent in English and Korean — both written and spoken
- Customer service or client-facing experience (retail, sales, hospitality, or similar)
- Outstanding communication skills, both written and oral
- Ability to effectively work with all levels of personnel within the organization and external clients
- Strong attention to detail and ability to follow multi-step processes accurately
- Organized, able to manage and prioritize multiple tasks at once
- Reliable and accountable — takes ownership and follows through
- Comfortable following established procedures and asking questions before acting independently
- Proficiency in Microsoft Office (Outlook, Word); experience with Microsoft Teams is a plus
Nice To Haves
- Familiarity with CRM or case management tools
- Experience in a legal or professional services environment
- Customer Service/Call center experience
Responsibilities
- Handle inbound leads via phone, email, and web form — qualify, log, and follow up promptly
- Schedule consultations between prospective clients and attorneys
- Conduct post-consultation follow-up calls to support the client retention process
- Enter and maintain accurate lead records in the firm's CRM system (training provided)
- Tag and document all calls and update lead status after each interaction
- Organize and save consultation notes; share with the legal team when a case is opened
- Ensure all client communication is documented in writing through the appropriate channels
- Follow internal intake procedures consistently and check in when something is unclear
Benefits
- Health, Dental & Vision Insurance
- PTO
- 401(k) and company match of 4%
- Professional development assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
