Bilingual Intake Coordinator – Flexible Schedules

Foundation Communities • Austin, TX

1d • Onsite

About The Position

Foundation Communities’ Tax Help program is hiring enthusiastic, motivated team members to provide high-quality tax return preparation support at tax sites during the 2027 tax filing season. Bilingual Intake Coordinators greet clients, conduct eligibility screenings, and help taxpayers assemble the information and documents needed for tax preparation. The position offers temporary seasonal work and may suit people seeking a second job or an entry-level opportunity in a nonprofit organization. Work locations include Austin, Wells Branch, Round Rock, and Taylor. The role runs from mid-December 2026 through April 2027 and offers flexible full-time or part-time schedules, including weekdays, evenings, and weekends. Compensation is $20.00 per hour. No previous experience is required; support is provided during required paid training and tax certifications.

Requirements

• Prior experience working in a fast-paced environment.
• Professional demeanor with excellent communication and customer service skills.
• Written and verbal proficiency in English and Spanish.

Responsibilities

• Conduct client intake interviews, including validating identities, screening for eligibility, reviewing documents, and confirming clients are ready to proceed with tax preparation.
• Answer client questions and provide high-quality customer service.
• Support site managers with operational tasks as needed.
• Protect client confidentiality.
• Complete all specified paid training and tax certifications.
• Perform other job-related duties reasonably assigned by a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed