Bilingual Client Support Specialist - Flexible Schedules
About The Position
Foundation Communities’ Tax Help program is hiring enthusiastic, motivated team members to provide high-quality tax return preparation support at its tax sites during the 2027 tax filing season. The Bilingual Client Support Specialist responds to client inquiries by telephone and email and works at either Prosper Center South or Prosper Center North in Austin, Texas. This seasonal temporary position runs from December 2026 through April 2027. Flexible schedules are available, including full-time and part-time options on weekdays, evenings, and weekends. No previous experience is required, and support is provided throughout training. The role offers an opportunity to gain nonprofit experience while supporting the Austin community. Compensation is $20.00 per hour.
Requirements
- Strong interpersonal skills.
- Prior experience working in a fast-paced environment.
- Proficiency with technology and knowledge of computer operations and software.
- Written and verbal proficiency in English and Spanish.
Responsibilities
- Provide high-quality customer service to clients calling with questions.
- Capture detailed notes for each client case and collect information as necessary to resolve issues.
- Schedule client appointments.
- Transfer calls to other Tax Help program departments as needed.
- Protect client confidentiality.
- Complete all specified paid training and tax certifications.
- Perform other job-related duties reasonably assigned by the supervisor.
Benefits
- Paid training and tax certifications
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
