Bilingual Install Services Coordinator

PBS Systems•Calgary, AB

11d•Onsite

About The Position

PBS is seeking a Bilingual Install Services Coordinator to join their team. This role involves facilitating dealership transitions to the PBS platform by working closely with the Dealer Training Optimization and Project Management teams. The coordinator will ensure smooth installations by managing tasks, coordinating with various departments, and communicating effectively with dealership staff. PBS is a growing company with a strong focus on customer partnerships and employee growth.

Requirements

Fluent in French and English (speaking, reading, writing)
1-2 years previous experience in a related industry or field
Strong knowledge of Microsoft Office Suite with proficiency in Excel
Excellent communication skills
Excellent customer service skills
Problem solving and troubleshooting skills
Strong documentation abilities
Effective time management
Strong organizational skills
Strong multi-tasking and prioritization
High School Diploma

Responsibilities

Work with the Install Services Sr. Coordinator to ensure initial calls to dealerships regarding the install process are completed and relay information to relevant teams.
Collaborate with the Install Services Manager and Sr. Coordinator to ensure tasks on the Install Services checklist are completed before the install date by monitoring various department tasks, queues, and scripts.
Follow up with dealership staff to gather necessary information for the install and ensure they have everything they need.
Coordinate with various department managers to schedule staff for DMS installs and to book newer staff to shadow installs.
Communicate and collaborate regularly with Dealer Services teams and other departments to ensure all requirements for a successful install are met.
Process travel incentives and ensure correct incentive distribution.
Schedule and book onsite days for dealerships requesting onsite trainers.
Work with the training manager to ensure the correct shadow process is in place and followed by staff.
Ensure staff becoming install resources have the proper install gear (shirts, badges, etc.).
Work with the Install Services Senior Coordinator on new fast-track installs from the sales department to ensure nothing is missed.
Work with the Install Services Manager on various projects.
Assist the DTO InfoAdmin team with tasks such as loading and coding financials, DOCs (1, 2, and 3), income dashboards, manufacturer inspections, loaner agreements, tire storage stickers, transfer of ownerships, and letterheads.
Respond to internal and external support requests in a timely manner.
Escalate issues to the corresponding teams as needed.
Commit to an ongoing system of education and cross-training.
Maintain documentation and update processes as they change within the department.

Benefits

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more