Bilingual Information Specialist I
About The Position
Texas Mutual is hiring a Bilingual Information Specialist I to provide responsive service to policyholders, injured workers, providers, and other partners. The role serves as a first contact for customers and injured workers, answers inbound phone calls, provides information, and resolves caller inquiries. The position uses a flex-hybrid work model, with an average of 80% remote work and in-office work at the Austin office as needed. Employees must reside in Texas and travel to their designated office as needed. The work schedule is typically Monday through Friday, 8:45 a.m. to 5:30 p.m. The role includes 8 to 10 weeks of one-on-one training, with the first five weeks conducted in-office. A promotional opportunity is available within 15 months of hire, with a 13% compensation increase.
Requirements
- High school diploma or equivalent education, training, or experience.
- At least two years of customer service, call center, or insurance industry experience, or equivalent education, training, or experience.
- Pass a reading comprehension and retention assessment.
- Bilingual in Spanish and English.
Nice To Haves
- Insurance carrier call center experience.
- Experience navigating multiple software interfaces at one time.
- Experience providing phone customer service in a high-information environment.
Responsibilities
- Serve as the first contact for customers and injured workers, delivering excellent customer service.
- Answer inbound phone calls, resolve caller needs, and provide information.
Benefits
- Annual performance bonus and merit-based pay increase.
- Lifestyle Savings Account of $1,000 per year.
- Automatic 4% employer contribution to retirement plan.
- 401(k) plan with 100% employer match up to 6%.
- Student loan repayment matching in 401(k) plan.
- Three weeks of vacation time off.
- Nine paid holidays and two personal days each year.
- Health, prescription, vision, and dental insurance beginning on day one.
- Life and disability insurance.
- Flexible spending account.
- Pet insurance and pet prescription discounts.
- Free on-site gym, fitness classes, and health and wellness resources.
- Free identity theft protection.
- Free student loan repayment and refinancing consultation.
- Professional development and tuition reimbursement.
- Employee referral bonus.
- Free on-site snacks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
