Bilingual Human Services Benefits Processing Specialist - Eagle, CO

Eagle County Government Careers•Eagle, CO

6d•Onsite

About The Position

The Benefits Processing Specialist is part of the Benefits & Community Support Services Team, in Human Services. This role is responsible for determining initial and continuing eligibility for Public Assistance programs including Medical Assistance, Food Assistance, Adult Financial, and Colorado Works in accordance with statutory and federal, state and local rules and regulations to assure timely and accurate eligibility determination. Additionally, this team processes ongoing case updates, conducts client interviews, manages tasks in the electronic workflow system, refers clients to additional services, and escalates clients requiring emergency assistance and/or those with service challenges. The Benefits Processing Team serves as the 'back-of-house' for Benefits & Community Support Services, responsible for data entry and eligibility determinations. The position will typically work out of the main BCSS office located in Eagle, Mon-Fri, 8am-5pm. The Department of Human Services (DHS) directly touches the lives of thousands of Eagle County residents every year. From helping families and individuals access programs that put food on the table, warm their homes, and find childcare to protecting those too young or too old to protect themselves, DHS is the team of people who ensure families and individuals in our community have what they need to live a stable life now and in the future. Economic Services (a division within the Department of Human Services) is responsible for administering a range of critical public assistance programs including Cash, Child Care, Emergency, Energy, Food and Medical Assistance, as well as connecting customers to other vital resources and supports.

Requirements

Bilingual (English/Spanish) language skills required, a bi-lingual skills test will be administered to confirm proficiency.
At least two years full time experience in data entry, medical coding, order processing, bank teller, or other data input-centric roles; customer service; public assistance/human services or related fields or any combination of education, training and experience resulting in the knowledge, skills, and abilities required.
Must possess a driver’s license and be able to obtain a valid Colorado driver's license within 1 month.
A satisfactory motor vehicle record is also required.
Requires travel to locations within Eagle County.
Reliable transportation required.

Nice To Haves

Associate’s Degree in public administration, business, behavioral science, or related field, preferred.
Completion of a degree program in business, behavioral science, or an appropriately related field may substitute for one year of required experience.
Prior experience in the field of human services including working knowledge of state (specifically Colorado) human services databases/systems including CBMS and CHATS, preferred.

Responsibilities

Accurately assess client eligibility for public assistance programs.
Process applications, conduct interviews, and manage client cases effectively.
Perform data entry, utilize multiple databases, and maintain accurate records.
Provide excellent customer service to diverse clients, including those experiencing crises or challenges.
Navigate complex program rules and regulations, and stay informed on program updates.
Build and maintain relationships with community partners.

Benefits

Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only)
Wellness program where you can earn cash or extra days off
15 paid holidays
Paid time off (starting at 12 days) and additional medical leave
Paid volunteer hours
8% (dollar-for-dollar match) retirement plan
Free classes at Colorado Mountain College
Eagle County University classes (internal training)
Tuition reimbursement programs
Bilingual Pay Incentive
Free bus pass