Bilingual Housing Case Manager-Theodora Family Hotel

Volunteers of America Colorado•Denver, CO

8d•Onsite

About The Position

The Bilingual Housing Case Manager at the Theodora Family Hotel provides housing assistance and case management to families enrolled in the shelter’s family shelter and VA Grant Per Diem programs. The role uses Housing First, Trauma-Informed Care, Harm Reduction, Motivational Interviewing, Crisis De-escalation, and Critical Time Intervention approaches. The case manager conducts needs-based and eligibility assessments, provides outreach and ongoing services, supports families in maintaining their shelter stay and securing housing, coordinates with community providers, and helps participants access income resources and public benefits. The role may also develop program-specific specializations and is expected to apply relevant best-practice standards. A personal vehicle is required for service provision, including helping participants secure and maintain housing. The program expects 90% of families to engage in case management services. The position is full-time, 40 hours per week, Sunday through Thursday, 9:30 a.m. to 6:30 p.m., at the Theodora Family Hotel in Denver, Colorado. The pay range is $22.00–$23.00 per hour. Benefits are subject to job type and status eligibility. The position requires travel throughout a seven-county area and work in close proximity to other staff in the shelter system. Physical requirements include regularly using stairs and occasional lifting, rarely exceeding 50 pounds.

Requirements

Bachelor’s degree in human services, social work, or a closely related field, or related experience.
At least one full year of experience working with people experiencing homelessness.
Bilingual in Spanish.
Good organizational and planning skills and ability to work well as part of a team.
Colorado driver’s license and state-mandated automobile insurance.
Reliable and accessible vehicle suitable for transporting guests.
Complete the program credentialing process, including criminal and civil background checks within 30 days of hire and required funder and organizational training.
Expert written, oral, and interpersonal communication skills.
High competency with Microsoft Office and cloud-based applications.
Strong time-management, prioritization, and organizational skills.
Ability to work independently and in a collaborative, team-oriented environment.
Ability to regularly go up and down stairs and occasionally lift items, rarely exceeding 50 pounds.
Ability to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health.

Nice To Haves

Familiarity with current housing market information, housing trends, and available resources.
Experience working with families experiencing homelessness.
Experience working with individuals experiencing severe and persistent mental health concerns.
Crisis intervention skills.

Responsibilities

Ensure participants’ voices and ideas play a prominent role in programming.
Maintain in-depth knowledge of program requirements, referral processes, support services, allowable costs, applicable best practices, the sheltering system, and HUD rapid-rehousing standards.
Provide housing case management and regular opportunities for participants to engage with services.
Collect documents needed to obtain and maintain housing, including identification, income-change, and household-change documents.
Identify and address participant households’ needs using screening and assessment tools, and ensure needs-based screenings are completed.
Participate in intakes, housing orientations, lease-ups, and ongoing participant education.
Conduct community outreach to identify eligible households facing substantial barriers to housing stability.
Assist families with housing searches, rental applications, lease interpretation, and understanding tenant rights and responsibilities.
Facilitate appropriate, equitable services using relevant service modalities and coordinate with community providers as needed.
Develop, direct, and monitor Housing First- and CTI-based supportive services focused on housing stability, in coordination with the team.
Assist with household relocations and securing emergency housing.
Support team members with problem analysis and resolution, and stay current on issues and theories in the field.
Follow up with families in a timely manner about concerns and issues related to their program stay.
Attend orientations, trainings, educational programs, staff and community meetings, conferences, and workshops as requested and applicable; may train and mentor team members and community stakeholders.
Document guest interactions and required eligibility and demographic information; obtain and maintain chronic homelessness and disability documentation.
Complete timely reporting in data-entry systems and paper files according to grant guidelines, including use of Service Point and HMIS.
Enter families into the ONEHOME Coordinated Entry System and administer its Standard Assessment, previously known as the VI-SPDAT.
Maintain confidentiality, work effectively across teams, and perform responsibilities in accordance with the Social Work Code of Ethics.
Help maintain the physical and emotional safety of guests, address conflicts in community spaces, contact emergency personnel when necessary, and complete required reports.
Use a personal vehicle to provide services throughout a seven-county area.
Perform other duties as assigned.