Bilingual Front Office Clerk - Southwest
About The Position
Welcome to Legacy Community Health, where you'll be the warm, welcoming face and voice that greets our patients, helping them feel at ease from the moment they walk through our doors or pick up the phone. As a Bilingual Front Office Clerk, you're not just an employee; you're an integral part of our mission to provide quality healthcare to the community. Role Highlights: You'll be the first point of contact, creating a positive first impression for our patients. Dynamic Work Environment: Enjoy the variety of floating between all our clinic locations. Impact and Growth: Play a vital role in the healthcare ecosystem by ensuring smooth clinic operations. Team Collaboration: Work closely with a supportive team dedicated to making a difference.
Requirements
- High school graduate or equivalent required.
- Pleasant phone voice, ability to multi-task, and handle multiple calls or patients simultaneously.
- Efficient data-entry skills, computer literacy, and experience with multi-line phone systems preferred.
- Basic knowledge such as math, alphabetical or numerical filing may be required.
- Bilingual in English/Spanish preferred.
- Frequently required to sit, occasionally stand, walk, talk, lift up to 25 pounds, bend, twist, climb, and reach.
- Moderate decision-making complexity and must handle normal levels of intensity.
- May be exposed to infectious conditions, moderate to loud noise environments.
Nice To Haves
- Experience with multi-line phone systems preferred.
Responsibilities
- Answer incoming calls and route them appropriately.
- Perform client intake and notify appropriate staff of client arrival.
- Enter patient information into databases accurately.
- Assist the volunteer coordinator with various tasks.
- Follow appointment and cash handling procedures meticulously.
- Complete opening and closing procedures for the clinic.
- Maintain an orderly clinic lobby to enhance patient experience.
- Process lab results efficiently and securely.
- Participate actively in the Performance Improvement Program.
- Promote a professional environment and foster effective team relations.
- Adhere to safety protocols and report any hazards.
- Follow Legacy's exposure control plans and safety protocols.
- Perform other duties as assigned, contributing to the team's success.
Benefits
- Paid Time Off & Paid Company Holidays
- Medical, Dental, Vision & Life Insurance
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Subsidized Gym Membership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
