Bilingual Front Office Clerk - School-Based Health

Legacy Community Health•Houston, TX

5d•Hybrid

About The Position

Are you ready to step into a role where your contributions truly make a difference? At Legacy Community Health, we invite you to join our family as a Bilingual School-Based Health Front Desk Clerk. In this heartwarming position, you'll be the friendly face and welcoming voice of our school-based health clinics, ensuring our young patients receive the care they deserve. Role Highlights: Be the first point of contact for incoming calls and patient registration, providing a warm and efficient experience. Work Environment: Thrive in a supportive and collaborative atmosphere focused on community well-being. Impact: Contribute to the health and wellness of our community's children, ensuring they have access to essential healthcare services. Growth Opportunities: Benefit from mentorship and personal development as you grow with us.

Requirements

High School Diploma or equivalent.
Pleasant, professional, and articulate phone voice.
Ability to multi-task and handle many incoming calls at once.
Efficient and accurate data-entry skills.
Computer literacy and multi-line phone or switchboard experience. If no experience, the prospective receptionist must be able to learn it quickly.
Basic knowledge such as basic math, alphabetical or numerical filing may also be required.
Bilingual in English/Spanish required.

Responsibilities

Answer incoming calls from assigned phone lines and manage appointment requests.
Review charts for HCN consent and SBH intake forms, ensuring compliance and accuracy.
Contact parents to obtain verbal consent and guide them on necessary forms for new patients.
Confirm appointments by reviewing demographics and obtaining health history.
Schedule appointments with eligibility when there is a change in insurance.
Scan SBH intake, HCN verbal consents, and insurance information into EPIC.
Manage myChart access for parents, updating communication settings as needed.
Flag billing for same-day appointments or registration errors.
Confirm patient arrivals and follow up with school/parents if patients do not arrive.
Contact parents for consent on same-day appointments referred by school nurses.
Engage parents for upcoming birthday lists, weight, and asthma follow-ups.
Assist with administrative tasks to ensure the smooth operation of school-based clinics.
Participate in performance improvement activities and reviews.
Perform other duties as assigned to support the team and community health goals.