Bilingual French - Roadside Assistance Agent

U-Haul•Phoenix, AZ

1d•Remote

About The Position

This part-time position is a great fit for someone looking for a second job, who may already have a set schedule during the week. Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move. Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals.

Requirements

Fluent in both English and French
Ability to express sympathy, empathy and compassion
Critical thinker and ability to adapt
Intermediate keyboarding and computer skills
Active and Attentive listener
Ability to type while talking (40 WPM or higher is a plus)
Ability to formulate sentences through written text
Ability to navigate and use multiple computer programs at once
Excellent verbal communication and listening skills
Clear speaking voice
General knowledge of U.S. and Canada geography
General knowledge of how to map a location using various programs or applications
Willingness to incorporate feedback to constantly improve performance
Possess can-do-confidence
Must perform all work duties from your home address in a private, quiet workspace.
Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment.
This position does not allow flexibility to be on-call care for others during work hours.
A personal home computer that meets the technical requirements is necessary for both the application process and for performing job duties.
Computer Specifications: Operating System: Windows 11, RAM: 16GB minimum (32GB recommended), Processor: CPU benchmark score of 6,000 minimum (10,000 recommended), Storage: SSD with at least 5GB free space
Additional Hardware: Webcam (external or built-in), USB headset (wired), Dual monitors
Internet Speeds: Ping: under 100, Download: 50MB minimum (100MB recommended), Upload: 5MB minimum (10MB recommended)
Must be available on the weekend.
Working holidays are required.
Candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools.

Nice To Haves

Enjoy helping people and providing solutions in real-time
A dependable team player with a positive attitude
Aptitude to work in a critical thinking atmosphere
Enjoy a self-paced, educational work environment
Enjoy speaking with and helping people
Empathetic and solution oriented
Comfortable with eLearning and remote leadership management
Comfortable navigating multiple computer programs at one time

Responsibilities

Handle incoming customer calls.
Initiate outbound calls to customers, roadside assistance service providers and other personnel.
Follow established methods and procedures.
Handle all files with calm urgency, professionalism and care.
Meet all quality-related metrics and goals.