Bilingual (French/English) Consultant, Team Lead - Pension Administration

Aon Corporation • Montreal, QC

8d

About The Position

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed. This role offers a unique opportunity to combine leadership, technical expertise, and direct impact on client experience. You will work within a collaborative environment, supported by pension experts, where your ideas and contributions truly matter. At Aon, we are committed to professional growth, flexibility, and fostering an inclusive culture where you can bring your authentic self to work.

Requirements

• Proven experience in pension administration
• Experience in a client service environment, including handling calls and customer concerns
• Knowledge of MS Office Suite (Word, Excel and PowerPoint)
• Proven ability to coordinate a team and manage priorities in a fast-paced setting
• Experience in operations and in coaching others and optimizing their work
• Strong communication, problem-solving, and decision-making skills
• French / English bilingualism is required due to the frequent interactions with clients, colleagues, or partners based in Quebec, other Canadian provinces and/or internationally.
• Collaborative leadership style with the ability to support and develop team members

Responsibilities

• Manage the day-to-day activities of the technician team (scheduling, prioritization, task assignment, workflow management)
• Plan and adjust schedules based on volumes and manage absences
• Ensure adherence to service level agreements (SLAs) and quality standards
• Monitor performance measurements (timeliness, quality, volume) and recommend corrective actions
• Handle calls that have been brought up to a higher level and complex or sensitive cases
• Support the team on complex pension-related matters
• Conduct quality reviews (calculations, communications, documentation)
• Lead team meetings and coordinate with internal collaborators (consulting, operations, IT, etc.)
• Contribute to continuous improvement initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed