Bilingual Facilities Services Coordinator (English/Spanish) (Remote)

BGIS • Canada,

2d • Remote

About The Position

At BGIS, we believe facility services are about more than buildings—they're about people. Every service request, every interaction, and every solution contributes to creating safe, productive, and exceptional environments where businesses can thrive. We're looking for a Bilingual Facilities Services Coordinator (English/Spanish) who brings a passion for customer service, strong communication skills, and a solutions-focused mindset. As the first point of contact for facility-related requests, you'll play a critical role in ensuring our clients receive timely, professional, and seamless support. If you're energized by helping people, solving problems, and working in a fast-paced environment where no two days are the same, we'd love to hear from you. As a Bilingual Facilities Services Coordinator, you will be part of BGIS' Operations Centre—the heartbeat of our service delivery organization. Supporting clients across multiple industries, you'll act as the vital link between our customers and the teams responsible for keeping facilities operating efficiently. Whether you're responding to a service request, coordinating a technician dispatch, or providing updates to a client, your ability to communicate effectively, prioritize appropriately, and deliver an outstanding customer experience will be key to your success. This role offers an exciting opportunity to develop your career within a global organization while gaining exposure to facility management, service operations, and client support.

Requirements

• High school diploma plus a specialized business, technical, or related course
• Up to one year of experience in customer service, call centre support, dispatch, service coordination, administration, or a related field
• Fluency in both English and Spanish, with strong verbal and written communication skills
• Strong communication and interpersonal skills
• Excellent customer service orientation
• Strong organizational and multitasking abilities
• Ability to work effectively in a fast-paced environment
• Critical thinking and problem-solving skills
• High attention to detail and accuracy
• Strong computer and keyboarding skills
• A willingness to learn new systems, processes, and technologies

Nice To Haves

• Experience in facilities management, property management, building operations, or maintenance services

Responsibilities

• Serving as the first point of contact for facility-related service requests
• Responding to client inquiries in both English and Spanish
• Creating, updating, and dispatching work orders to internal and external service providers
• Assessing service requests and determining appropriate priority levels
• Coordinating with technicians, vendors, landlords, and stakeholders to support timely resolution
• Applying client-specific service procedures and escalation protocols
• Maintaining accurate records within work order management systems
• Supporting operational improvement initiatives and team projects
• Maintaining confidentiality and professionalism in all client interactions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED