Bilingual Facilities Services Coordinator (English/French)

BGIS

About The Position

At BGIS, we believe facility services are about more than buildings—they're about people. Every service request, every interaction, and every solution contributes to creating safe, productive, and exceptional environments where businesses can thrive. We're looking for a Bilingual Facilities Services Coordinator (English/French) who brings a passion for customer service, strong communication skills, and a solutions-focused mindset. As the first point of contact for facility-related requests, you'll play a critical role in ensuring our clients receive timely, professional, and seamless support. If you're energized by helping people, solving problems, and working in a fast-paced environment where no two days are the same, we'd love to hear from you. About the Role As a Bilingual Facilities Services Coordinator, you will be part of BGIS’ Operations Centre—the heartbeat of our service delivery organization. Supporting clients across multiple industries, you'll act as the vital link between our customers and the teams responsible for keeping facilities operating efficiently. Whether you're responding to a service request, coordinating a technician dispatch, or providing updates to a client, your ability to communicate effectively, prioritize appropriately, and deliver an outstanding customer experience will be key to your success. This role offers an exciting opportunity to develop your career within a global organization while gaining exposure to facility management, service operations, and client support.

Requirements

High school completion plus a specialized business, technical, or related course
Up to 1 year of relevant customer service, service coordination, dispatch, call centre, or administrative experience
Fluency in both English and French, with strong verbal and written communication skills
Strong communication and interpersonal skills
Excellent customer service orientation
Strong organizational and multitasking abilities
Ability to work effectively in a fast-paced environment
Critical thinking and problem-solving skills
High attention to detail and accuracy
Strong computer and keyboarding skills
A willingness to learn new systems, processes, and technologies

Nice To Haves

Experience in facilities management, property management, building operations, or maintenance services

Responsibilities

Manage incoming service requests received through phone, email, and online systems, ensuring each request is handled accurately, professionally, and with a sense of urgency.
Serve as the first point of contact for facility-related service requests.
Respond to client inquiries in both English and French.
Create, update, and dispatch work orders to internal and external service providers.
Assess service requests and determine appropriate priority levels.
Coordinate with technicians, vendors, landlords, and stakeholders to support timely resolution.
Apply client-specific service procedures and escalation protocols.
Maintain accurate records within work order management systems.
Support operational improvement initiatives and team projects.
Maintain confidentiality and professionalism in all client interactions.