Bilingual (English / French) Customer Service & Support Specialist I
About The Position
Responsible for providing optimal customer experience for all communication channels (phone, fax, chat and correspondence) from internal and external customers; including but not limited to; customer and Sales Representative inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating account information, and follow-up to exceed customer needs and expectations. Supports team concepts, the goals and objectives of the department. The candidate must be within commuting distance to our Richmond Hill office (up to 50 km from the office). The candidate must be Fully bilingual (English / French) CooperVision is a global leader in the contact lens industry, dedicated to helping improve the way people see every day. Achieving that goal takes the collaboration of team members with wide-ranging skills; from scientists and researchers, to manufacturing and operations experts, to sales and marketing professionals. At CooperVision, our effort to improve lives begins with our employees. We are committed to developing people as a key global differentiator and our most important asset. We empower employees to succeed, rewarding great thinking and hard work with competitive pay, comprehensive benefits, and with a special focus on wellness. Our commitment to our core values and an employee-centric culture fuel a deeply engaged, high performing organization. CooperVision employees pride themselves on being proactive, innovative, flexible and friendly. That's a strong reflection of our corporate culture—and part of the reason CooperVision may be a great workplace for you.
Requirements
- Must be within commuting distance to our Richmond Hill office (up to 50 km from the office)
- Must be Fully bilingual (English / French)
Responsibilities
- Providing optimal customer experience for all communication channels (phone, fax, chat and correspondence) from internal and external customers
- Handling customer and Sales Representative inquiries
- Placing orders
- Providing updates on latest product offerings or promotions
- Providing pending order status
- Answering pricing questions
- Updating account information
- Following up to exceed customer needs and expectations
- Supporting team concepts, the goals and objectives of the department
Benefits
- competitive pay
- comprehensive benefits
- special focus on wellness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
