Customer Service Representative (English & French)

CIBC • Mississauga, ON

1d • Onsite

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com

Requirements

• Must be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• Ability to obtain Transportation Security Clearance from Transport Canada.
• French proficiency (may be assessed via skills test).

Nice To Haves

• Experience in financial services products.
• Experience in customer service.

Responsibilities

• Help clients manage their accounts and products.
• Focus on the client experience and make interactions meaningful.
• Connect clients to the right CIBC team members who can help them reach their goals.
• Listen, ask questions, and put yourself in the client’s shoes.
• Take accountability for client issues, and know when to lean on others to find better solutions.
• Become a technology expert.
• Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
• Assist clients as they manage their day-to-day banking needs.
• Take the lead to answer questions.
• Assist with transactions.

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed