Customer Care Associate (Bilingual French/English)

Harry Rosen • Toronto, ON

1d • Remote

About The Position

Harry Rosen is a proudly Canadian retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service. This is a Part-Time Permanent, REMOTE role reporting to the Customer Care Leader. If you have a strong interest in retail, customer service, and fashion – this is an ideal role for you.

Requirements

• 1-2 years of experience in a strong client service role preferably in a high-end retail environment
• Excellent phone etiquette, communication, and relationship-building skills
• Excellent organization and time-management abilities
• Strong attention to detail
• Strong initiative and can-do attitude
• Ability to work effectively under pressure and act as a self-starter
• Bilingual (French) – verbal & written required

Nice To Haves

• 1-2 years of office administration experience is an asset

Responsibilities

• Responding to incoming customer inquiries via telephone, e-mail, and live chat
• Following-up with clients on E-commerce, Loyalty program, and other miscellaneous inquiries
• Participating in fraud prevention
• Sourcing products for order fulfillment and overseeing order delivery
• Processing returns, refunds, and other adjustments
• Liaising with Logistics teams to ensure timely order processing
• Working with internal and external partners to ensure client needs are met
• Fielding gift card inquiries and processing and shipping of gift cards
• Maintaining accurate records of your work
• Fulfilling other requests/special projects

Benefits

• Competitive pay program
• Best in industry discounts and special purchase opportunities
• A modern, digitally advanced workplace
• A leader committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Inclusivity Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed