Bilingual (En/Fr) Payroll Specialist III

Dayforce

3d•CA$56,000 - CA$87,500

About The Position

Dayforce is currently seeking a Bilingual (English/French) Payroll Specialist III to join our Dayforce Managed Team. We support large enterprise clients by managing critical aspects of the employee lifecycle, including payroll, workforce management, benefits, and contact center services, allowing our clients to focus on their core business. The ideal candidate will have significant payroll experience, a strong understanding of benefits, workforce management, and taxation, and the ability to work directly with clients to resolve complex issues through strong analytical and problem-solving skills.

Requirements

Availability to support shifts within operating hours between 8:00 a.m. and 9:00 p.m.
Ability to work extended hours or adjust schedules based on client assignments.
3+ years of end-to-end payroll processing experience in a high-volume payroll environment (500+ employees).
Bilingual proficiency in English and French.
Strong understanding of payroll, benefits administration, taxation, and applicable legislative requirements.
Ability to resolve client issues and provide exceptional customer service to internal and external stakeholders.
Excellent verbal and written communication skills with the ability to communicate clearly, technically, and effectively.
Strong analytical, organizational, and problem-solving skills.
Proficiency in Microsoft Word, intermediate Excel, and PowerPoint.

Nice To Haves

Experience in payroll outsourcing or payroll consulting environments preferred.
Experience with Dayforce HCM or similar cloud-based payroll technology.
Multi-client payroll processing experience.
Experience processing payroll for enterprise organizations with 2,000+ employees.
Industry certifications or a desire to obtain them within two years of employment.
Strong knowledge of quality control and auditing standards.

Responsibilities

Ensure all aspects of the payroll cycle, including taxes, benefits, garnishments, and related activities, are processed, reconciled, audited, and transmitted accurately and on time.
Process payroll changes, tax forms, payments, and payroll transactions accurately for assigned clients.
Perform quality control and auditing activities to ensure accuracy and minimize errors.
Collaborate with cross-functional internal partners to resolve payroll matters and employee inquiries.
Provide payroll support services in accordance with Dayforce contractual obligations, legislative requirements, and business needs.
Develop and maintain a deep understanding of customer requirements and evolving business needs to ensure service delivery aligns with contractual obligations and service level agreements.
Create, update, and review standard operating procedures and perform quarterly documentation reviews.
Take ownership of deliverables and projects from initiation through completion.
Manage client and employee-related tasks within the case management system while ensuring all documentation is complete, accurate, and timely.
Proactively manage quarter-end and year-end payroll processing and audit activities.
Identify opportunities for improvement and proactively contribute to process enhancements.