Associate Manager, Collections (Bilingual EN/FR)

Royal Bank of Canada•Burlington, ON

4d•Hybrid

About The Position

You are an associate within the Collections team acting to deliver an exceptional client experience by offering advice & solutions during their time of need. You champion the RCAP Leasing brand and provide support to our clients as through the management of delinquent and challenging accounts. This role requires 4 days in-office at our Burlington location: 5575 North Service Rd, Burlington, Ontario.

Requirements

Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
Proven interpersonal, communication and problem resolution skills
Proven ability to build rapport while offering the right solutions for our clients while mitigating risk
Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
Strong oral and written communication skills
Strong organizational and time-management skills
Ability to work independently and as part of a team

Nice To Haves

Past experience in a customer service role where you provided a variety of needs based solutions
Past experience in the equipment leasing industry

Responsibilities

Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concerns
Contact customers to collect total arrears including past due rental payments, interest, and fees
Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners
Negotiate payment plans to reduce loss from a delinquent account
Work with clients, vendors, and asset remarketing companies to recover equipment
Initiate activities (i.e. sending letters, equipment recovery, assigning of bailiff’s) on accounts that are deemed ‘uncollectable’ in order to mitigate our loss
Prepare receivership and/or bankruptcy documentation as required and initiate contact with Trustee for release of secured equipment
Analyze accounts to determine high priority accounts to be given immediate attention