Associate Manager, Collections (Bilingual EN/FR)

RBC • Burlington, ON

5d • Onsite

About The Position

You are an associate within the Collections team acting to deliver an exceptional client experience by offering advice & solutions during their time of need. You champion the RCAP Leasing brand and provide support to our clients as through the management of delinquent and challenging accounts. This role requires 4 days in-office at our Burlington location: 5575 North Service Rd, Burlington, Ontario.

Requirements

• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
• Proven interpersonal, communication and problem resolution skills
• Proven ability to build rapport while offering the right solutions for our clients while mitigating risk
• Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
• Strong oral and written communication skills
• Strong organizational and time-management skills
• Ability to work independently and as part of a team

Nice To Haves

• Past experience in a customer service role where you provided a variety of needs based solutions
• Past experience in the equipment leasing industry

Responsibilities

• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concerns
• Contact customers to collect total arrears including past due rental payments, interest, and fees
• Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners
• Negotiate payment plans to reduce loss from a delinquent account
• Work with clients, vendors, and asset remarketing companies to recover equipment
• Initiate activities (i.e. sending letters, equipment recovery, assigning of bailiff’s) on accounts that are deemed ‘uncollectable’ in order to mitigate our loss
• Prepare receivership and/or bankruptcy documentation as required and initiate contact with Trustee for release of secured equipment
• Analyze accounts to determine high priority accounts to be given immediate attention

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed