Remote Bilingual (EN/FR) Mortgage Underwriter

Canada Guaranty • Quebec, QC

8d • CA$75,000 - CA$85,000 • Remote

About The Position

Canada Guaranty is seeking multiple fully remote, bilingual (French and English) Quebec-based Mortgage Underwriters to support their partners in Eastern Canada. The ideal candidates will have previous mortgage underwriting experience, effective communication and problem-solving skills, and a passion for delivering superior customer service. The National Underwriting Centre operates Monday – Friday, 8am – 8pm, and Saturdays from 10am – 6pm (all times EST), and underwriters work shifts which will vary from time to time.

Requirements

• Excellent proficiency of French (native language or bilingual in French and English, both spoken and written). In addition to French, the person must have sufficient proficiency in English, as the job involves interacting and collaborating with people including clients who speak English, locally or elsewhere in Canada.
• 2+ years of mortgage underwriting experience with a strong background in credit analysis (NOTE: Less experience will be considered for junior positions on a case-by-case basis)
• Previous experience reviewing and interpreting tax returns and financial statements
• Previous experience reviewing real estate appraisals
• Demonstrated communication and problem-solving skills
• Effective analytical skills with attention to detail
• Proficiency with, and adaptability to, various underwriting system applications
• Proven ability to work within a fast-paced and time-sensitive environment while demonstrating superior customer service

Responsibilities

• Underwrite mortgage insurance loans, exercising appropriate judgment and authority in interpreting the company’s credit risk policy
• Escalate any exceptions or high-risk files with recommendations to Management
• Underwrite loans within parameters of the established client service level agreements
• Deliver superior customer service through telephone and electronic communication with mortgage and lending customers
• Effectively negotiate and resolve customer conflicts while adhering to the company’s risk management objectives
• Assist in developing and building strategic lender relationships, and inform management of any business trends that may impact customer relationships
• Adhere to the company’s expectations of underwriter productivity, quality, and data integrity

Benefits

• competitive compensation
• company-matched retirement programs
• health and dental coverage
• flexible work options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed