Bilingual Employment Services Specialist

Dynamic Workforce Solutions•El Paso, TX

4d•$18 - $21•Onsite

About The Position

Welcomes and assists job seekers by providing front-line customer service, supporting digital check-in processes, and ensuring smooth customer flow throughout the workforce center to deliver a high-quality, empowering customer experience. Provides universal employment services and labor exchange support to both job seekers and employers by partnering with Board Business Services and workforce system partners to translate workforce needs into effective hiring and employment solutions.

Requirements

High school diploma or equivalent
One to two years workforce or customer service experience
Customer service skills
Labor exchange skills
Employer interaction skills
Strong technology proficiency, including use of workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment
Valid driver's license and adequate vehicle insurance coverage
Bilingual in English and Spanish

Nice To Haves

Bachelor's degree
Certified Workforce Development Professional credential
Experience working within the Work In Texas system
Successful completion of a basic IT skills assessment

Responsibilities

Welcomes job seekers and visitors, providing clear and friendly front-line assistance
Supports digital check-in and scheduling processes across in-person and virtual access points
Ensures smooth customer flow throughout the center by directing customers to appropriate services and staff
Assists customers in navigating digital tools, career resources, and self-service technology
Provides universal employment services to job seekers, including résumé assistance, job search support, and application guidance
Partners with Board Business Services to identify workforce needs and translate them into actionable hiring solutions
Documenting services in Work in Texas
Provides basic guidance on workforce center services and next-step options, including career pathway and education information
Supports accessibility by assisting with accommodations and use of assistive technology as needed
Maintains a professional, welcoming, and customer-focused environment at all times
Reinforces Extreme Customer Service behaviors in all interactions
Maintains and manages job postings, referrals, and labor exchange activities within WorkInTexas (WIT)
Supports Board Business Services by coordinating candidate referrals, explaining available workforce programs, and assisting with recruitment strategies for employers
Provides Wagner-Peyser labor exchange services in alignment with state and federal requirements
Assists with Rapid Response activities, hiring events, and job fairs
Delivers walk-in, scheduled, and virtual employment services to customers
Maintains ongoing engagement and follow-through with both job seekers and employers to support placements and retention
Coordinates with internal staff and partners to ensure employer and job-seeker needs are met efficiently across programs and funding streams
Documents services, employer contacts, referrals, and outcomes in required workforce systems