Employment Support Services Manager (Bilingual)

Way Finders•Springfield, MA

8d•$63,500 - $69,000•Onsite

About The Position

Way Finders is a Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so! At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options. Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time bilingual (English/Spanish) Employment Support Services (ESS) Manager. The ESS Manager furthers our mission through the successful administration and supervision of the workforce development team throughout several programs. The ESS Program Manager is responsible for the successful management of all employment support services, including ensuring robust full-scope outreach, ongoing participant development and placement, active collaboration with internal stakeholders, and timely data analysis/reporting.

Requirements

5 years' progressively responsible experience in housing/social services, workforce development, or a related role; a combination of experience plus a Bachelor’s degree may be a substitute
1 year in a supervisory or lead position
Bilingual (Spanish/English) verbal and written skills required
Advanced ability with Microsoft Office applications, and comfort learning new technologies
Clear, effective, and timely communication skills across all levels of internal staff, clients, constituents, and stakeholders
Ability to organize and prioritize
Ability to work occasional evenings and weekends as assigned and appropriate
Valid driver’s license with acceptable driving record; reliable vehicle
CORI

Responsibilities

Manage the day-to-day operations of Employment Services programs to ensure timely, high-quality service delivery and achievement of contractual outcomes and performance goals
Oversee the employment planning process to actively and empathetically develop participant skills, by identifying strengths, addressing barriers, and maximizing self-sufficiency
Manage participant intake, assessment, enrollment, referral management, caseload distribution, and orientation processes to ensure services are delivered in accordance with program requirements and established timelines
Oversee the planning, promotion, and facilitation of training and workshops
Ensure that program staff develop sustainable employer relationships through regular follow-up and retention support activities
Plan and facilitate regular, productive team meetings
Ensure monthly reporting and billing for services delivered is processed in a timely and accurate manner
Ensure all database and participants records are entered and updated with accuracy in a timely manner; deliver reports as required
Perform audits to ensure all applicable rules, regulations, and standards are met; respond to requests for information from auditors, other departments, or funding sources in a timely manner
Establish and maintain strong, collaborative relationships with internal staff and departments, employers, external providers, community groups, funding sources, and other workforce development-related departments or agencies
Provide technical guidance, training, and assistance to staff within and across departments on program guidelines, processes, resource availability, and in the resolution of complex matters
Proactively identify and inform management/leadership of any issues that may adversely affect the program, department, or organization
Remain current on workforce development trends and services to ensure maximum benefit to participants
Ensure new employees are trained in accordance with training plans for new staff members and that existing employees are provided with refreshers and receive retraining when there are performance concerns; evaluate and make process improvements based on feedback
Evaluate and provide timely feedback to staff on performance-related matters; assess staff members’ strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills
Hire new/replacement staff in an efficient and fair manner, following recruiting process guidelines