Bilingual Client Service Specialist, Employment Services

Youth Services Bureau of Ottawa•Ottawa, ON

2d•CA$64,646 - CA$77,605•Onsite

About The Position

The Client Service Specialist provides client service support to the Employment Services team, ensuring the effective delivery of Employment Ontario programs and services. This role supports clients throughout their employment journey, including resource and information services, client re-engagement, employment retention, and follow-up activities. The position also assists with employer and community engagement initiatives, events, and day-to-day case management.

Requirements

Diploma or degree in Social Services, Human Services, or a related field, or an equivalent combination of education and experience.
Experience providing client service support in an employment, social service, or community-based setting.
Strong organizational and time management skills with the ability to manage multiple priorities.
Experience with case management systems and maintaining accurate client records.
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, Teams, and PowerPoint.
Excellent written and verbal communication skills in French and English
Strong interpersonal skills with a client-centered approach.
Ability to work independently and collaboratively in a team environment.
Successful applicants will be required to provide a clear Vulnerable Sector check obtained within the past six (6) months, as a condition of employment with YSB.
To confirm language proficiency required for this position, successful candidates may be requested to undergo an oral and written assessment conducted by a third-party provider, arranged by YSB. Candidates must meet the minimum required linguistic profile before their employment start date. Formal education may be considered as sufficient demonstration of language proficiency, but is subject to review.

Responsibilities

Provide client service and support for Employment Ontario programs and services.
Deliver resource and information services to clients, responding to inquiries and directing clients to appropriate supports.
Re-engage clients who have disengaged from services and support ongoing client participation.
Conduct employment retention and follow-up activities with clients to monitor progress and provide continued support.
Maintain accurate client records, documentation, and case notes in accordance with Employment Ontario and organizational standards.
Assist with case management activities, scheduling appointments, and coordinating client communications.
Support employer engagement activities, including outreach, relationship management, and recruitment initiatives.
Assist in planning and coordinating employer, community, and client events.
Prepare reports, correspondence, and other documentation as required.
Collaborate with Employment Services staff to ensure high-quality, client-centered service delivery.
Perform other program support duties as assigned.