Bilingual Emergency Room Navigator - Full Time

Humboldt Park Health•Chicago, IL

78d

About The Position

As a community based hospital, Humboldt Park Health reinvests back into the community through programs to serve the poor and uninsured, manage chronic conditions like diabetes, health education and promote initiatives and outreach for the elderly. And we work hard every day to be a place of healing, caring and connection for patients and families in the community we call home. From its start in 1894, Humboldt Park Health has been deeply committed to serving the Humboldt Park community. Humboldt Park Health is a 200-bed, acute care facility. We provide healthcare treatment that’s patient-centered and focused on quality of care, ranging from everyday care to treatment for your most critical needs.

Requirements

Demonstrate ability to collaborate and communicate effectively in a team setting.
Punctual, reliable, and willing to learn
Ability to maintain effective and professional relationships with patients and other members of the care team.
Strong interpersonal skills, communication skills and confidence and persistence in seeking out providers time to review patient progress.
Displays high energy, empathy, and organization skills
Ability to effectively engage patients in a therapeutic relationship, when appropriate, by telephone or face-to-face.
Experience with or ability to learn assessment tools and interventions for BH patients.
Ability and opportunity to work flexible hours.

Nice To Haves

Bilingual Strongly Preferred

Responsibilities

Complete an Assessments tool with patients that arrived at our ED, and or Ambulatory Clinics
Assist with community resources and scheduling appointments
Facilitate referrals for clinically indicated services outside the primary care clinic (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment, etc.).
Refer to primary care practices for ongoing follow up and engagement with a primary care provider
Support and closely coordinate behavioral health care with the patient’s PCP and, when appropriate, mental health providers.
Encourage patients to become actively engaged in their own health through calm, compassionate communication and by utilizing techniques such as motivational interviewing and behavioral activation.
Accurately document patient information, assessments, interventions and encounters.
Attend ongoing training and learning related to job position and duties.
Proactively outreach to patients to encourage them become actively engaged in their own health through calm, compassionate communication and by utilizing techniques such as motivational interviewing and behavioral activation.
Serve as a resource for participants in the program.
Develop referral relationships with healthcare providers, social workers and other community based service providers.
Schedule patient appointments.
Strong organizational and planning skills.
Provides outreach to the community.
Assist in the development of resource materials and preparation and maintenance of accurate records and data.
Complete all reports to document activities and provide data to measure impact.
Performs other administrative office duties.
Maintains department orderliness and cleanliness.
Other duties as assigned.