Bilingual Dispatcher/Logistics Coordinator

Aston Carter•Pompano Beach, FL

2d•Onsite

About The Position

This role is responsible for order taking, scheduling, dispatching, and customer relations. The individual will maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system. They will monitor external factors such as weather and traffic to ensure optimized routing of resources, resolve transportation conflicts, and handle unusual and difficult customer complaints. The position also involves providing customer support to ensure maximum satisfaction, employing problem-solving techniques to resolve complex issues, and developing professional criteria for engaging other parties. The role requires strong communication skills with customers and other departments, the ability to handle over 100 calls in a shift, work effectively in a team setting, and successfully complete daily workloads in a timely fashion. Maintaining good working relationships with coworkers and outside agencies' personnel, and working safely with a sense of urgency are also key aspects of this position.

Requirements

Must have Associate’s degree or concrete dispatch experience.
Logistics experience of moving products from Point A to Point B
Excellent communication skills with professional decorum over the phone, as well as written.
Embracement and enhancement of performance-based Safety Culture
Strong mathematical skills, strong interpersonal skills, and ability to communicate effectively.
Problem Solving, Decision-Making, and Critical-Thinking skills.
Attention to detail, ability to stay organized and work independently.
Ability to work well under pressure and meet deadlines.
Strong time management and strong organizational skills required.
Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint).
Must be able to speak, read and write English.

Nice To Haves

Bachelor's degree is preferred.
Bilingual on Spanish is a plus.

Responsibilities

Comply with all company’s Safety Policies, attend department and site safety meetings, participate in safety committees and programs (Near miss reporting, STAs, Workplace Exams, Pre-Shift Inspections, etc.)
Responsible for order taking, scheduling, dispatching and customer relations.
Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system.
Monitor external factors such as weather and traffic to ensure optimized routing of resources.
Resolve transportation conflicts and handle unusual and difficult customer complaints.
Provide customer support to ensure maximum satisfaction.
Employ problem solving techniques to resolve complex issues.
Develop professional criteria of when to engage other parties.
Have positive attitude and strong communication skills with customers and other departments.
Able to successfully handle +100 calls in a shift.
Able to work in a team setting and achieve team and company goals.
Able to multi-task and complete daily workload in a timely fashion.
Maintain good working relationships with coworkers and outside agencies’ personnel.
Works safely with a sense of urgency.