Market Logistics Dispatcher
About The Position
Sunbelt Rentals aims to be the premier choice in the equipment rental industry, providing a vast fleet of equipment from pumps to scaffolding and general construction tools, supported by a friendly and knowledgeable staff. The company values its employees, offering competitive benefits and extensive on-the-job training. As a national company, Sunbelt Rentals is continuously growing and seeking talented individuals. The Market Logistics Dispatcher position is responsible for managing Drivers across a market to ensure the timely receipt and delivery of equipment to and from customers and other Sunbelt locations, adhering to company and DOT standards. Sunbelt Rentals is a leader in the equipment rental industry, with over 1,000 locations across North America, offering a diverse product mix and expert services. The company places high value on employee welfare, commitment, and superior customer service, providing extensive training and advancement opportunities.
Requirements
- Bachelor’s degree or equivalent work experience plus 5+ years of prior dispatching experience
- Knowledge of the applications of the construction/industrial equipment industry
- Working knowledge of the DOT Federal Motor Carrier Safety Regulations
- Demonstrated excellent customer service, communication, organizational and leadership skills
- Working knowledge of the delivery area
Responsibilities
- Models and ensures all Sunbelt safety procedures are followed
- Responsible for the hiring, training, mentoring and coaching of employees who coordinate and perform pick-up and delivery of equipment
- Manages the team’s work and delegation and is accountable for the team’s safety and performance
- Orchestrates the timely and accurate dispatch of rental equipment and tools to customers across assigned market or geography
- Orchestrates the transfer of equipment and consumables across the defined market as needed
- Creates and monitors drivers’ schedules
- Works with Dispatch Coordinators to ensure timely creation and closing of rental contracts is occurring and not impeding delivery/pickup efficiency
- Reviews daily and weekly driver logs in accordance with company and DOT standards
- Ensures drivers are performing daily truck inspections in accordance with company and DOT standards
- Ensures drivers are operating in a safe and courteous manner consistent with Sunbelt’s Policy and Procedure guidelines
- Works closely with store locations to ensure customer’s equipment needs are met
- Handles customer (internal and external) complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt
- Reports problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
- Provides adequate feedback to the Counter and Service Departments regarding the timely delivery and receipt of equipment
- Works with Dispatch Coordinators and branch locations to ensure driver on yard time is minimal
Benefits
- competitive benefits
- extensive on-the-job training for all eligible employees
- comprehensive benefits package
- Health, Dental and Vision plans
- 401(k) Match
- Volunteer time off
- Short-term and long-term disability
- Accident, Life and Travel insurance, as well as flexible spending
- Tuition Reimbursement Options
- Employee Assistance Program (EAP)
- Length of Service Awards
- 12-25 vacation days depending on years of service
- 5 sick days
- 6 holidays
- 2 half day holidays
- 2 floating holidays
- 1 inclusion day
- 1 volunteer day
- Medical/Dental/Vision Insurance
- 401(k) Retirement Plan - US RRS Plan – CAN
- Paid Parental Leave
- Paid Holidays and Paid Time Off
- Tuition Reimbursement
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
