Bilingual Disability Operations Consultant (Temp 12 month)

Medavie•Montreal, QC

5d•CA$73,465 - CA$101,014

About The Position

As a national health solutions partner, Medavie puts people first in everything they do. This includes their team of over 8,000 professionals who bring diverse life experiences and career expertise to the company. By collaborating and innovating, employees are creating industry-leading solutions in insurance, primary care, and emergency medical services that impact millions of lives in Canada each year. Medavie's mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest. This is reflected in their award-winning culture, which celebrates individuality and values diverse perspectives and skills. They offer competitive pay, comprehensive benefits, and opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is a place where employees can be their best selves, feel they belong, and achieve their full potential. As a Bilingual Disability Operations Consultant, you will be responsible for growing and developing relationships and program management for active corporate Disability Management accounts. You will be a senior member of the disability team, working directly with clients to identify trends, implement, and support solutions for their disability management programs.

Requirements

5+ years of experience in disability
Extensive knowledge and expertise regarding disability case management practices and processes
Excellent verbal and written communication skills
Exceptional problem-solving skills
Highly developed analytical, organizational and decision-making skills with the ability to evaluate issues from a strategic perspective
Demonstrated customer service excellence
Ability to prioritize work effectively under tight deadlines
Ability to influence and negotiate with both internal & external partners
Self-motivated
Strong project management skills
Bilingualism English/French: Proficient in French is required to perform the duties of this role

Nice To Haves

Insurance designation (LOMA or other) will be considered an asset.

Responsibilities

Provide technical expertise and knowledge as a senior team member of Disability Operations.
Collaborate with Regional Sales, Underwriting, and Disability Claims teams to identify disability program issues, assess operational impacts, and develop effective solutions.
Work closely with Disability Operations teams to deliver timely, responsive, and client-focused service.
Develop and maintain positive working relationships with select employers to support satisfaction with disability management services and achieve improved program outcomes.
Review and evaluate Requests for Information (RFIs), Requests for Proposal (RFPs), and contract deviations, providing subject matter expertise to ensure proposed solutions align with operational capabilities, contractual requirements, and client expectations.
Provide technical expertise, support, and participation in disability proposals, finalist presentations, and client consultations.
Manage the implementation of disability programs for new clients, including active participation in implementation meetings, development of project timelines, coordination of key activities, and education of claims staff regarding client-specific requirements, culture, and expectations.
Take a proactive and strategic approach to supporting employers through analysis, reporting, and resolution of issues related to their disability plan experience.
Identify opportunities to enhance service delivery, improve client outcomes, and support retention and growth of disability business.