Bilingual Disability Management Specialist

CAPREIT•Toronto, ON

7d•CA$65,000 - CA$75,000

About The Position

The Disability Management Specialist plays a key role in supporting employees through occupational and non-occupational disability leaves, with a focus on stay-at-work and return-to-work programs, claims coordination, and workplace accommodations. This role collaborates with employees, managers, insurers, healthcare providers, and benefits partners to ensure a supportive, timely, and compliant disability management experience. This position requires fluency in both English and French to support employees and managers across CAPREIT with a strong focus on the QC portfolio. This position is a permanent, hourly role with a minimum requirement of 24 hours per week.

Requirements

Strong knowledge of Quebec legislation, including CNESST processes, provincial human rights requirements, and applicable privacy obligations.
Excellent communication skills with the ability to support employees experiencing health-related challenges.
Demonstrated ability to manage confidential information with discretion.
Post-secondary education in Human Resources, Rehabilitation, Occupational Health, or related field.
3 years of experience in disability management, benefits administration, or claims coordination.
Proficiency with case management systems and Microsoft Office.
Fluency in English and French (spoken and written) required.

Responsibilities

Assist in management of disability cases, maintain documentation, and ensure proactive follow-up.
Liaise with insurers, submit documentation, and track claim outcomes.
Maintain case files, prepare reports, and identify trends.
Provide clear guidance to employees and managers on leave processes, documentation requirements, and Return-to-Work expectations.
Assist with implementation of Return-to-Work plans, coordinate modified duties, and monitor progress.
Identify early intervention opportunities for stay-at-work strategies and recommend workplace adjustments.
Facilitate medical and non-medical accommodations and support managers in implementation.
Provide guidance on benefit entitlements related to disability leaves (STD, LTD, CNESST), assist employees in navigating benefit processes, and coordinate with benefits providers to ensure accurate and timely information.
Respond to employee inquiries regarding extended health, dental, vision, paramedical coverage, life and AD&D insurance, and other benefit programs; help employees understand coverage details, eligibility, claim submission processes, and provider requirements; escalate complex issues to the benefits team or provider as needed.
Provide services and communication in both English and French.