Disability Management Coordinator

Regional Municipality of Peel•Mississauga, ON

4d•CA$75,696 - CA$94,621•Hybrid

About The Position

In this role you will coordinate and provide support for the disability management, accommodation and return to work process. You will be the main point of contact for inquiries from employees, supervisors, Human Resources, WSIB, and insurers regarding details of entitlement, administrative procedures and case management. As the Disability Management Coordinator, you will assist with the planning and coordination of disability leaves and play a key role in ensuring data quality and generating reports as required. The successful candidate will thrive in a busy environment where managing competing priorities and responding to emerging issues are part of the daily work. Strong organizational skills, sound judgment, and the ability to effectively prioritize work are essential.

Requirements

College Diploma/University Degree in Human Resources Management or related field with at least 3 years of disability claims management experience or an equivalent combination of education and experience
Working knowledge of policies, legislation and principles pertaining to disability management and accommodation, such as the Workplace Safety & Insurance Act, Human Rights and Accessibility legislation, and other relevant legislation
Ability to interpret corporate policy and procedures and collective agreements
Excellent computer and information technology skills are essential, including MS office applications and SAP
Excellent communication skills, both verbal and written and presentation skills
Attention to detail, excellent organizational, analytical and problem solving skills
Proven ability to manage time in a deadline-oriented environment
Customer service skills, including exercising tact, diplomacy and sensitivity when dealing with employees in a multi-union and non-unionized environment and staff at all levels, as well as external stakeholders
Ability to work as both a team player and independently, with minimal supervision.
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Responsibilities

Providing advice and guidance, including policy, procedure, and collective agreement interpretation, on disability management, return to work and accommodation
Coordinating the case management of WSIB, STD and LTD disability claims
Monitor and communicating claim status and benefits information
Liaising with insurers and the WSIB, as needed
Ensure required documentation is collected
Maintain confidential health files/case management files
Participate in problem solving, including addressing and resolving complaints with pay and entitlement
Assist with the maintenance of case files
Prepares communications (letters, etc.) to supervisors, employees and insurance providers regarding claims management
Assist with the development of templates, forms, letters, etc.
Reconciles monthly insurance carrier and WSIB statements/invoices
Maintain Disability Management Program information on Pathways+
Collecting data, analyze, and report for our disability management and return to work program statistics
Assist with the Return to Work and Accommodation Program
Participating in the revision or review of disability plans with regards to processing and entitlement as appropriate.
Assist with special projects as necessary
Performing other duties as assigned that contribute to the Wellness Solutions team