Manager, Disability Management
CloudMD Software & Services Inc - CAN•Markham, ON
•CA$90,000 - CA$110,000
About The Position
Kii Health is seeking an experienced Manager, Short-Term Disability Services to lead their growing Disability Management team. This role is responsible for the day-to-day leadership of the Short-Term Disability (STD) division, overseeing a team of Nurse Case Managers and Disability Coordinators while ensuring exceptional service delivery, operational performance, and quality outcomes for clients. Kii Health is a North American healthcare provider focused on mental health, well-being, and productivity, utilizing technology and a network of healthcare professionals.
Requirements
- Bachelor's degree in Nursing, Health Sciences, Human Resources, or a related field.
- Minimum five years of disability management experience.
- Minimum three years of leadership or management experience.
- Experience leading Nurse Case Managers, Disability Coordinators, or multidisciplinary healthcare teams.
- Strong understanding of short-term disability management, return-to-work planning, workplace accommodation, and employer-sponsored disability programs.
- Knowledge of Employment Standards, Human Rights legislation, and disability management best practices.
- Excellent leadership, coaching, and team development skills.
- Strong analytical, organizational, and problem-solving abilities.
- Exceptional written and verbal communication skills.
- Advanced proficiency with Microsoft Office and experience using disability management systems and reporting tools.
- Ability to manage competing priorities while maintaining a high standard of quality and client service.
Nice To Haves
- Disability Management certification (CDMP, CCDP, or equivalent) is considered an asset.
Responsibilities
- Lead the daily operations of the Short-Term Disability department, ensuring efficient workflow management and high-quality service delivery.
- Supervise, coach, mentor, and develop a team of Nurse Case Managers and Disability Coordinators.
- Monitor workloads, staffing levels, referral volumes, and operational capacity to ensure service level agreements (SLAs) and client expectations are consistently met.
- Conduct regular performance reviews, one-on-one meetings, and ongoing coaching to support employee development and engagement.
- Oversee complex or high-risk disability cases, providing guidance and support to the team on challenging situations.
- Monitor departmental performance using key operational metrics, including referral volumes, caseloads, claim durations, return-to-work outcomes, productivity, client satisfaction, and quality indicators.
- Conduct quality assurance audits to ensure documentation accuracy, consistency, and compliance with internal standards and client requirements.
- Identify opportunities to improve workflows, standardize processes, and implement operational efficiencies.
- Participate in client meetings, business reviews, and service discussions while managing escalated client concerns professionally and effectively.
- Support new client implementations, operational initiatives, and strategic projects.
- Assist with departmental budgeting, staffing utilization, and resource planning.
- Ensure compliance with privacy legislation, disability management best practices, company policies, and contractual obligations.
Benefits
- Collaborative and innovative organization
- Culture of continuous improvement, teamwork, and professional development
- Empowerment to make meaningful contributions and drive positive change
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What This Job Offers
Job Type
Full-time
Career Level
Manager
