Bilingual Disability Administrator
About The Position
We are looking for a Bilingual Disability Administrator to join our National Group Life & Disability team. In this role, you will provide essential administrative support to a diverse group of internal and external stakeholders, helping ensure the smooth and efficient delivery of disability and life insurance services. You'll play a key role in supporting claim operations, safeguarding client privacy, coordinating important processes, and contributing to an exceptional customer experience. This is an excellent opportunity for a tech-savvy individual with a strong ability to learn and adapt to new technologies, systems, and digital tools quickly.
Requirements
- Post-secondary education (college diploma or university degree).
- Bilingualism (English and French) is required. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
- Experience in administrative or customer service (insurance or banking).
- Strong attention to detail and commitment to accuracy.
- Proficiency with Microsoft Office Suite, particularly Word and Excel, as well as Adobe applications.
- Ability to investigate discrepancies, take ownership of issues, and drive them to resolution.
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
- Strong analytical and problem-solving skills.
Responsibilities
- Process access and file copy requests by reviewing documentation and consents to ensure appropriate information is released.
- Carefully review and redact third-party information to maintain compliance with privacy requirements and prevent privacy breaches.
- Manage and respond to inquiries received through multiple shared email inboxes.
- Complete claim-related follow-ups and administrative activities.
- Process vendor invoice payments accurately and efficiently.
- Perform data entry and maintain information within claims management systems.
- Prepare, distribute, print, and mail correspondence to claimants, clients, and other stakeholders while ensuring privacy protocols are followed.
- Coordinate and schedule Medical Consultant calls.
- Assist with onboarding new clients, including file transfers and administrative coordination.
Benefits
- health
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy
- wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada includes holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
