Bilingual Disability Case Manager

Sun Life•Granby, QC

1d•Hybrid

About The Position

Sun Life's Group Disability team is seeking empathetic, analytical, and strategic thinkers, especially those with frontline healthcare experience, to join their team. This role supports Canadians in their pursuit of better health and sustainable recovery by blending clinical insight, data-driven decision-making, and human connection. The position involves assessing and managing disability claims, leading recovery planning, applying crisis intervention and rehabilitation techniques, using data and analytics for decision-making, building relationships with clients and providers, and communicating with empathy and clarity.

Requirements

Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
3-5 years of professional experience, ideally in healthcare or case management
Strong analytical and decision-making skills
Resilience and adaptability in fast-paced, emotionally complex situations
Comfort with digital tools and multiple platforms
A collaborative, team-first mindset

Nice To Haves

Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support)
Bachelor’s degree in Healthcare, Kinesiology or Business
Emotional Intelligence
Crisis Intervention
Case Management
Rehabilitation Techniques
Analytical Skills
Critical Thinking

Responsibilities

Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.
Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.
Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
Build strong, trust-based relationships with clients, employers, and healthcare providers.
Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.