Bilingual CX Specialist (English & Spanish)

Too Good To Go • Austin, TX

22h • Remote

About The Position

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on the health of our planet, with 10% of greenhouse gas emissions coming from food waste and loss. Through our marketplace app, we connect businesses with unsold, surplus food to consumers who can buy and enjoy it at approximately 1/3 of retail value. We are a certified B Corporation focused on empowering action against food waste. In addition to our marketplace app, we develop educational tools, explore new business solutions, and advocate for legislation to reduce food waste. Our community is growing rapidly, with over 120 million registered users and 180,000+ active partners across 20 countries, collectively saving over 500 million meals from being wasted.

Requirements

• Some experience in a Customer Service-related role.
• Full written and verbal proficiency in Spanish and English.
• Ability to commit to 10-20 hours per week, with flexibility to increase hours based on business needs.
• A first-class and inspiring communicator.
• Someone who enjoys working with targets, KPIs, and takes pride in their performance.
• A team player who loves helping others, building positive relationships, and resolving conflicts with users.
• Detail-oriented individuals who are able to stay focused through repetitive tasks.

Nice To Haves

• Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP.

Responsibilities

• Serve as the primary point of contact for Too Good To Go users, providing outstanding customer service via email and chat.
• Handle priority situations with a high level of care.
• Collaborate with the wider CX team to resolve user issues.
• Act as a brand ambassador in all user communications.
• Communicate user needs and motivations to internal teams locally and globally.
• Utilize the knowledge base and CX communication channels to ensure accurate responses.

Benefits

• Paid Time off: Enjoy paid vacation and paid sick time.
• 100% Remote & Flexible: Work remotely with scheduled options (mornings or afternoons).
• Set Up for Success: We supply all the equipment (Mac) and training you need.
• Home Office Stipend: A monthly allowance to cover work-from-home expenses.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed