Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams • Helena, MT

5d

About The Position

Customer Service Specialists work closely with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They promptly resolve customer concerns, help ensure client satisfaction, stay current on product features, and maintain the quality and visual standards of products and the store. The role focuses on excellent customer service while consistently meeting store sales goals.

The position includes customer contact, which may involve minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The role requires English and Spanish communication skills, a valid unrestricted driver's license, and the ability to lift and carry materials. Scheduled hours may include evenings and weekends. Preferred qualifications include a high school diploma or GED, relevant delivery, retail, or customer service experience, and experience selling paint products or operating tinting and mixing equipment.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience working in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications, as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes benefits intended to support health and well-being, including rewards and flexibility.
• The company describes opportunities to learn, develop new skills, and grow professionally.
• A general description of benefits is available through the company's benefits website; specific offerings and eligibility are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed