Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams • Lakewood, CA

10d • Onsite

About The Position

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They promptly resolve customer concerns, help ensure customer satisfaction, stay current on product features, and maintain store and product quality and visual standards while meeting sales goals. The role involves customer contact, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. The company states that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public.

This is a full-time position at Store #1162, 5832 #A Lakewood Blvd, Lakewood, CA 90712. Scheduled hours may include evenings and weekends. The work includes customer service and sales, processing transactions, handling and stocking products, tinting and mixing products to customer specifications, cleaning equipment, loading and unloading delivery trucks, and assisting with deliveries as needed. The role requires frequent lifting and carrying up to 50 pounds and occasional lifting and carrying up to 70 pounds, with or without reasonable accommodation.

Sherwin-Williams describes its purpose as inspiring and improving the world by coloring and protecting what matters. It says it supports employees through rewards, benefits, flexibility, learning and development opportunities, and an inclusive team and community commitment. A general description of benefits is available through the company's benefits website; eligibility may depend on hiring and other factors. The hiring process consists of an online application, a digital video interview for qualified candidates, and an in-store interview for selected candidates.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience working in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of rewards, benefits, and flexibility intended to support health and well-being.
• The company describes opportunities to learn, develop new skills, and grow professionally.
• The company describes an inclusive team and commitment to its communities.
• A general description of benefits is available on the company benefits website; eligibility may apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed