Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams • Midvale, UT

8d • Onsite

About The Position

Customer Service Specialists work with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They promptly address customer concerns, support customer satisfaction, maintain product knowledge and the store’s quality and visual standards, and work toward store sales goals. The role involves customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. The position is part-time and based at Store #8135, 7444 Union Park Ave, Midvale, Utah 84047. Applicants must be able to work scheduled hours that may include evenings and weekends. The hiring process consists of an online application, a digital video interview for qualified candidates, and an in-store interview for top candidates.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without current or future employment visa sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted driver’s license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience working in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Meet sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, community connection, retirement, health care, and commuting. Candidates are directed to the company benefits site for details on offerings they may be eligible for.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed