Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams•Mineola, NY

5d•Onsite

About The Position

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They promptly resolve customer concerns, help ensure client satisfaction, stay informed about product features, and maintain the quality and visual standards of the products and store. The role focuses on excellent customer service while consistently meeting store sales goals. The position is at Store #705374, 111 E Jericho Tpke, Mineola, NY 11501. Duties involve contact with customers, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. The company states that it conducts a criminal-history review to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public. The position is eligible for health benefits and additional time-away-from-work benefits. Physical duties include retrieving, lifting, and carrying materials, with the ability to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally, with or without reasonable accommodation.

Requirements

At least 18 years of age.
Legally authorized to work in the country of employment without current or future sponsorship for an employment work visa.
Able to read, write, comprehend, and communicate in English.
Able to read, write, comprehend, and communicate in Spanish.
Valid, unrestricted Driver’s License.
Able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
Willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
For current Sherwin-Williams employees: received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For current Sherwin-Williams employees: completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High School diploma or GED.
At least one year of experience working in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale and retail customers.
Process sales transactions accurately and in accordance with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist in making deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Stay knowledgeable about products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.