Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams • Nashville, TN

9d

About The Position

Customer Service Specialists work closely with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They promptly resolve customer concerns, work to ensure client satisfaction, stay informed about product features, maintain product and store quality and visual standards, and contribute to the store's sales goals. The role involves customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The role includes serving customers in person and by phone, processing sales, meeting sales goals, maintaining work-order files and formulas, retrieving and preparing products, stocking and displaying merchandise, cleaning equipment, handling deliveries, maintaining assigned areas, and following inventory procedures. Candidates must be able to communicate in English and Spanish, hold a valid unrestricted driver's license, and meet the stated lifting and schedule requirements. The posting describes a three-step hiring process: online application, digital interview, and in-store interview.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience working in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work-order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes benefits and flexibility intended to support health and well-being.
• The company describes learning, skill development, and career-growth opportunities.
• A general description of benefits is available through the company's candidate benefits resource; specific eligibility may depend on the circumstances of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed